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WhatsApp Sales and Service Chatbot

Customer:
SME

​Problem to solve:
Customers ask the same questions again and again across many channels, in more than one language, and WhatsApp orders and promotions are handled by hand.

Description:
Chatbots that answer customer questions automatically in two languages and route enquiries to the right service. Covers WhatsApp, Messenger, WeChat and Instagram, with a direct sales catalogue, WhatsApp promotions and an Odoo e-shop that customers can buy from through WhatsApp.

Result:

  • 70% QUESTIONS AUTO-ANSWERED
  • 40% FEWER STAFF HOURS ON ENQUIRIES

1,000+ customers sent promotions, plus automatic customer service and WhatsApp shopping

Know-how

1. A customer send a message to your platform (E.G. whatsapp, wechat).
2. The chatbot replies instantly, 24/7, with answers to common questions like prices, opening hours and products.
3. It collects the customer's needs and contact details along the way.
4. When the customer are ready to buy or need more help, it passes the chat to a real customer service.

5. Your staff pick up with the full chat history, so the customer never has to repeat themselves.