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“99.9% accuracy across 7,200 operational tasks since 2019”

               Operation Services

Digital Signage Daily Operations

Customer: 
West Kowloon Cultural District (WKCDA)

​Problem to solve:
A large venue needs to manage its customer relationships and daily system support with no room for error.

Description:
Day-to-day operation support and integration with existing systems, handling around 1,200 tasks a year.

Result:
99.98% OPERATIONAL ACCURACY
7,200 tasks from 2019 to 2024; 100% KQI for 4 years with 3,349 signage requests

Website CMS Daily Operations

Customer:
West Kowloon Cultural District (WKCDA)


​Problem to solve:
The venue’s website changes every day with new events and notices, and any wrong or late update is seen by the public at once.


Description:
Daily content updates on the website CMS, with checks before each update goes live and quick fixes when issues come up.


Result:
95% UPDATES PUBLISHED SAME DAY

CRM and Mobile App Daily Operations

Customer:
West Kowloon Cultural District (WKCDA)


​Problem to solve:
Customer data and the mobile app must stay accurate and running every day, or visitors and staff are affected.


Description:
Day-to-day support for the CRM and mobile app, covering data updates, user support, issue tracking and checks after each system change.


Result:
50% FASTER ISSUE RESOLUTION

Ticketing System User Acceptance Testing (UAT)

Customer:
West Kowloon Cultural District (WKCDA)


​Problem to solve:
A ticketing system had to go live without errors that would affect the public.


Description:
User acceptance testing of the ticketing system before go-live: test planning, test execution and issue tracking.


Result:
95%+ ISSUES CAUGHT BEFORE LAUNCH

Website Data Migration

Customer:
West Kowloon Cultural District (WKCDA)


​Problem to solve:
Moving years of website content to a new platform risks broken pages, lost content and downtime.


Description:
Planning, mapping and moving website content and data to the new platform, then checking every page after the move.


Result:
100% PAGES CHECKED AFTER MIGRATION

Smart Living Infrastructure Design and Implementation

Customer:
SparkLiving


​Problem to solve:
This project addresses the problem of designing a scalable technical infrastructure for a Smart Living platform targeting 10,000+ smart-living households in Hong Kong.


Description:
Design and implementation of the smart living infrastructure.
Result:
30% LOWER OPERATING EFFORT
Infrastructure designed and implemented end to end

               Social Media & Marketing

Social Media Lead Generation Campaign

Customer:
BOCI


​Problem to solve:
The team needed to grow its social media following and turn followers into real leads and in-person visits.


Description:
Lead generation campaign with targeted social media ads and exclusive offers to attract followers and collect leads.


Result:
200% MORE LEADS

220 leads in 10 days; 9,400 people reached in 7 days; 200+ on-site visits

               AI Automation & Agents

Hands-free Payment Processing

Customer: 
BOCI


​Problem to solve:
Staff check every payment proof by hand, then create the invoice and send the confirmation email one by one.

Description:
An agent reads incoming emails, checks the content and attachments, creates the invoice and sends the confirmation email automatically.

Result:
90% FASTER PAYMENT PROCESSING

Payment proofs checked, invoiced and confirmed automatically

AI CV Screening with Score

Customer:
BOCI

​Problem to solve:
HR teams spend hours reading high volumes of CVs and arranging interviews manually.

Description:
Scans incoming CVs, scores each one against the job requirements.

Result:
87% FASTER CV SCREENING

From CV scoring to interview booking, handled automatically

Digital Signage Error Checker

Customer:
West Kowloon Cultural District (WKCDA)

​Problem to solve:
Digital signage content must be checked before going live, and manual checks are slow and easy to miss.

Description:
A bot that automatically checks digital signage content quality as part of daily signage operations.

Result:
80% FEWER MISSED ERRORS

Every digital signage update is checked before going live

Tender Reply Auto Quality Check

Customer:
Oneplace

​Problem to solve:
Tender replies are long and a missed requirement can lose the bid.

Description:
Checks company tender replies against the tender requirements automatically before submission.

Result:
87% FASTER TENDER CHECKING

Every requirement checked before submission

               AI Chatbot & RAG

Insurance Sales Answer Bot

Customer:
Prudential

​Problem to solve:
Sales teams need fast, correct answers on products and policy terms while talking to clients.

Description:
A RAG chatbot built on product and policy documents so the sales team can look up answers instantly. Also used for training.

Result:
98% FASTER ANSWER LOOKUP

Sales reps find the right product or policy answer instantly

               Training & Consulting

Enterprise AI Automation Playbook

Customer:
Oneplace

​Problem to solve:
Manual work grows with every transaction, so costs rise, cycles run 18 days and billing errors leak 1.2% of spend.

Description:
An AI automation playbook for enterprises: priority use cases, secure architecture, cost plan and an 18-month roadmap.

Result:
94.4% FASTER BILL CHECKING

HK$48.5M projected annual savings

Enterprise AI Automation Playbook

Tailored Corporate Training

Customer: 
The Hong Kong Management Association (HKMA); Hong Kong College of Technology (HKCT); CityU Consultants Limited; Employee Retraining Board (ERB); The Hong Kong Council of Social Service (HKCSS); The Boys’ and Girls’ Clubs Association of Hong Kong (BGCA)

​Problem to solve:
Organisations need their staff to pick up new skills quickly and apply them at work, not just sit through a class.

Description:
Internal training programmes tailored to each organisation, plus an enterprise playbook that staff can follow after the training.

Result:
40% FASTER STAFF UPSKILLING
6 organisations trained, including HKMA, ERB and HKCSS